Acceptable Use Policy

This policy sets out what you may and may not do with Synapse so that it stays safe and reliable for everyone. By using Synapse you agree to follow it.

• anything unlawful, threatening, abusive, harassing, defamatory, hateful or obscene;
• anything that infringes someone else's intellectual property, privacy or other rights;
• malware or anything designed to damage, disrupt or gain unauthorised access to a system;
• content that sexually exploits or endangers children; and
• content that deceives people about who you are or what you are offering, including impersonation and phishing.

Synapse can send email and SMS for you. You are the sender, so you must:

• only message people you have the right to contact, and keep the consent you need;
• identify yourself accurately and never disguise the source or subject of a message;
• honour opt-outs promptly, and never remove the unsubscribe link Synapse adds to your emails;
• follow the laws that apply to your messages and recipients, including rules on unsolicited and commercial messages; and
• not send bulk unsolicited messages, or buy, rent or scrape contact lists to message.

• trying to gain unauthorised access to the service, other accounts or other workspaces;
• probing, scanning or testing our systems for weaknesses without our written permission;
• scraping, copying or reverse-engineering the service, or reselling access to it, except as the law allows;
• working around rate limits, usage limits or other protections;
• sharing a login between people; and
• storing payment card numbers or other highly sensitive data that Synapse is not designed to hold.

Do not use the AI features to create content that breaks this policy, to produce material meant to deceive, or to process information you are not allowed to share. You are responsible for reviewing what they produce before you use it.

Do not put load on the service that degrades it for other people. We may slow down or suspend usage that does.

If you see activity that breaks this policy, or think your account has been misused, write to legal@ytt.global. We take reports seriously and look into them promptly.

We may remove content, suspend or end access, and where the law requires or it is appropriate, report the matter to the authorities. Where we reasonably can, we will tell you first and give you the chance to fix the problem.

We may update this policy as Synapse develops. We will tell you about material changes by email or an in-app notice at least 14 days before they take effect.

Questions about this policy: legal@ytt.global.