Refund & Cancellation Policy

Version 1.0 (private beta) · Published 18 October 2026 · Effective 1 November 2026

Applies to Synapse Console during the private beta. Replaces the earlier draft.

Nothing is charged during the private beta, so there is nothing to refund today. This page says what applies now and what we will do before paid plans start.

1. The private beta is free

We do not charge for Synapse during the private beta, and we do not collect payment details. You will not be charged unless you choose a paid plan after we introduce one.

2. Cancelling during the beta

You may stop using Synapse at any time and ask us to delete your account at privacy@ytt.global. We delete your data as described in the Privacy Policy.

3. Before paid plans start

If we introduce paid plans, we will tell you at least 30 days in advance, as the Terms of Service provide. Before any payment is taken, we will publish here how billing, free trials, cancellation, refunds and plan changes work, and you will see the price and terms before you choose a plan. Nothing in this beta turns into a paid subscription automatically.

4. Your legal rights

Nothing on this page limits any consumer or other right you have under the law that cannot be limited by agreement.

5. Contact

For billing or account questions: support@ytt.global.