Service Level Agreement

Version 1.0 (private beta) · Published 18 October 2026 · Effective 1 November 2026

Applies to Synapse Console during the private beta. Replaces the earlier draft.

There is no service level commitment during the private beta. This page says what that means and what we will do when it changes.

1. No guaranteed uptime during the beta

Synapse is in private beta and is free. We work to keep it available and we fix problems as quickly as we reasonably can, but we do not promise any level of uptime, response time or resolution time, and no service credits or refunds are owed for downtime. This is consistent with section 12 of the Terms of Service.

2. Maintenance and changes

We may carry out maintenance and release changes that briefly affect availability. Where we reasonably can, we will tell you in advance by email or an in-app notice.

3. Support

Support is by email to support@ytt.global on a reasonable-efforts basis. We do not commit to a response time during the beta.

4. If something goes seriously wrong

If there is a security incident affecting your personal data, we will tell you as described in the Privacy Policy and, for data we process for you, the Data Processing Agreement.

5. When paid plans are introduced

If we introduce paid plans, any service level for them will be published here before it applies, and will bind us only if it is stated in the plan you choose. We will give at least 30 days' notice before any paid plan starts, as the Terms of Service provide.

6. Contact

Questions about this page: support@ytt.global.